Terms and Conditions
PLACING AN ORDER
To place an order You have to have a valid customer account on www.aristocratkids.com. When the order has been made and customer has provided us with all the necessary information (size, colour, full delivery address, phone number, etc.) customer will receive a confirmation letter to the given e-mail address. If there happens to be any trouble with the order our customer service will contact within 2 (two) working days.
We aim to display all items and colours as accurately as possible; however we cannot guarantee that your monitor will represent our product colour as intended.
Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process.
The price of the Item is shown on www.aristocratkids.com “Online Boutique”. The currency used is Euro (EUR) for all countries. For each garment Aristocrat Kids Ltd. has two price categories: category 1: from 2 years to 8 years, category 2: from 9 years to 14 years.
CANCELATIONS & REFUNDS
You have the right to cancel Your order, providing us with a written notice detailing the cancelation reasons within 1 (one) working day after the order has been placed. You have the right to return Your order within 5 (five) days after receiving it only if the product has a manufacturing defect or is faulty. In this case Your item will be fixed or replaced. Returns must be pre-approved (please e-mail us at [email protected]) and received back at the Atelier within 14 (fourteen) days from the date of receipt of the order. Items must show no signs of wear with all original packaging, garment tags and labels still attached (including hangers). You will receive a replacement of the defected or faulty product within 30 (thirty) days after receiving back the returned item. Kindly note that You are responsible for the cost of returns, if You cancel your order or if the package has been restored several times after an unsuccessful delivery (due to your absence or a faulty or incomplete information).
There are no refunds and replacements made for Sales Items. Please note that personalised, bespoke, altered or otherwise made items to Your specification (Made to Measure service) cannot be accepted for return or exchange but will be altered and adjusted if they do not meet the confirmed details and measurements. To learn all the conditions and measurement links, please read Made to Measure section.
There are some items that cannot be accepted for return due to hygiene reasons: socks, headbands, hairclips and hats.If you have chosen Made to Measure service you cannot return your Item back to us because it has been specially made just for you. To learn all the conditions and measurement links, please read Made to Measure party.
You are responsible for the cost of sending the Item back to us if you cancel your order or if the package has been restored several times after an unsuccessful delivery (due to you are absent or you provided a delivery address incorrect or incomplete us). To cancel you order, please e-mail us at [email protected] Once you have e-mailed us, please follow the instructions in Delivery policy on how to return the Item to us. If we do not receive the product back we may arrange for collection of the product from you at your cost.
We will issue you with a refund within 30 (thirty) days after receiving back the cancelled item. For payment method we will use the bank details you used to place the order. If you wish to exchange your product rather than be issued with a refund, please contact us at [email protected]