Terms and Conditions
PLACING AN ORDER
To place an order You have to have a valid customer account on www.aristocratkids.com. When the order has been made and customer has provided us with all the necessary information (size, colour, full delivery address, phone number, etc.) customer will receive a confirmation letter to the given e-mail address. If there happens to be any trouble with the order our customer service will contact within 2 (two) working days.
COLOURS & FABRICS
We aim to display all items and colours as accurately as possible; however we cannot guarantee that your monitor will represent our product colour as intended.
Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process.
Kindly note that all of our garments are single tailor, custom made for each order placed. They are made of exclusive materials and available in limited edition. If your chosen style fabrics are out of stock, we will inform you about it and offer the closest alternative to a fabric or other style garment in the same price range.
The price of the item is shown on www.aristocratkids.com “Online Boutique”. The currency used is Euro (EUR) for all countries. For each garment Aristocrat Kids Ltd. has two price categories: category 1: from 2 years to 8 years, category 2: from 9 years to 16 years.
CANCELLATIONS & REFUNDS
You have the right to cancel Your order, providing us with a written notice detailing the cancellation reasons within 1 (one) working day after the order has been placed. You have the right to return Your order within 5 (five) days after receiving it only if the product has a manufacturing defect or is faulty. In this case, Your item will be fixed or replaced. Returns must be pre-approved (please e-mail us at [email protected]) and received back at the Atelier within 14 (fourteen) days from the date of receipt of the order. Items must show no signs of wear with all original packaging, garment tags and labels still attached (including hangers). You will receive a replacement of the defected or faulty product within 30 (thirty) days after receiving back the returned item.
You are responsible for the cost of sending the Item back to us if you cancel your order or if the package has been restored several times after an unsuccessful delivery (due to you are absent or you provided a delivery address incorrect or incomplete us). To cancel your order, please e-mail us at [email protected] Once you have e-mailed us, please follow the instructions in Delivery policy on how to return the Item to us. If we do not receive the product back we may arrange for collection of the product from you at your cost.
There are some items that cannot be accepted for return due to hygiene reasons: socks, headbands, hairclips and hats. Also, there are no refunds and replacements made for Sales Items. Please note that personalised, bespoke, altered or otherwise made items to Your specification (Made to Measure service) cannot be accepted for return or exchange but will be altered and adjusted if they do not meet the confirmed details and measurements. To learn all the conditions and measurement links, please read Made to Measure section.
ARISTOCRAT KIDS is proud to offer a fast and effective way to shop at our “Online Boutique” www.aristocratkids.com and deliver all online purchases directly at your door.
Standard shipping includes delivery within 15-17 business days. Standard shipping cost is 60€ per order.
If in a hurry, please choose an option of rush delivery 5-7 business days for an additional 20% from the total order. Please note that ARISTOCRAT KIDS dispatch all express delivery orders in 1-2 business days and the time for the parcel to reach the customer may vary due to the recipient’s location. We are not responsible for any delays caused by destination customs clearance processes.
Your order may be subject to import duties and taxes. It is your responsibility to pay for any such duties and taxes.
For any country NOT eligible for DDP services, the shipping process is different. When your shipment is received in your country, it may be liable for Customs Duty and Tax. Your local customs office will typically hold the parcel until all fees have been paid. If duties and taxes are not covered, your parcel may be destroyed or returned to us. Custom duties and taxes are determined independently of ARISTOCRAT KIDS. We do not have control over the charges incurred. We recommend customers check with local courier delivery services if they are not sure about custom charges in their country. Please note that we cannot ship out parcels to P.O boxes. We kindly ask you to provide an alternative address which is not a P.O box.