PLACING AN ORDER
To place an order you have to have a valid costumer account on www.aristocratkids.com.. When the order has been made given us all the necessary information (size, color, delivery address, etc.) you will receive a confirmation letter to your given e-mail address. If there happen to be any trouble with the order our customer service will contact you in 2 (two) days.
The price of the Item is showed at www.aristocratkids.com “Online Boutique”. For each garment Aristocrat Kids Ltd. have 2 (two) prices that depend on clothing size. The delivery charge is already included in clothing price. Therefore in addition you do not have to pay for delivery.
All prices on www.aristocratkids.com include duties and taxes.
CANCELATIONS & REFUNDS
You have the right to cancel your order, providing us with a written letter detailing the cancelation reasons, within 1 (one) working day after you place an order. You have right to return your order within 5 (five) days after receiving it only if the product has a manufacturing defect or is faulty. If you cancel your order you must immediately return the Item to Aristocrat Kids Ltd, including all branded packaging (including tags and dust bag). It is an obligation to take good care of the Item while it is in your possession. Aristocrat Kids Ltd replaces faulty products within confirmed time frame.
All of Aristocrat Kids items are Made to Measure service, therefore, you cannot return your Item back to us because it has been specially made just for you. To learn all the conditions and measurement links, please read Made to Measure party.
You are responsible for the cost of sending the Item back to us if you cancel your order or if the package has been restored several times after an unsuccessful delivery (due to you are absent or you provided a delivery address incorrect or incomplete us). To cancel you order, please e-mail us at [email protected] Once you have e-mailed us, please follow the instructions in Delivery policy on how to return the Item to us. If we do not receive the product back we may arrange for collection of the product from you at your cost.
We will issue you with a refund of new product within 30 (thirty) days after receiving back the cancelled item.
ARISTOCRAT KIDS is proud to offer a fast and effective way to shop on www.aristocratkids.com and receive all on-line purchases straight to your door.
All purchases are shipped worldwide for free using the Standard shipping with a 12-15 working-days delivery.
If in a hurry, please choose and option of Priority shipping at the check-out for an express delivery in 3-5 working days. Please note that ARISTOCRAT KIDS dispatch all express delivery orders in 1-2 working days and the time for parcel to reach the customer may vary due to recipients location.